Innovations in public administration and administration: e-governance

Abstract

Effective management of any industry in the current context of comprehensive digitization is impossible without the widespread use of modern e-government tools, including automation of processing large volumes of data and information-analytical support for administrative decision-making, optimization and automation of administrative processes, introduction of electronic forms of interaction and business.

Currently, the process of introducing innovations and experiments in central and local government is very active around the world, with a view to improving public administration and building confidence in it, especially in the area of service delivery. Sharing these innovative experiences can create a pool of "new knowledge" that can be accessed by countries around the world. The article is focused on the analysis of successful experiences and best practices in public administration, as well as exploring their potential for adaptation. Best practices focus on a number of areas, including: strategic human resource management, leadership, communication and partnership, innovation in social services, procurement management, innovation in fiscal governance, public administration and private sector development, decentralization, ethics and accountability in public administration.

The active introduction of information and communication technologies into the system of socio-political relations significantly increases the opportunities of citizens to participate in the processes of public administration and influence on decision-making, creates conditions for the formation of a qualitatively new level of interaction between authorities and citizens.

State governance in Ukraine needs modernization by re-engineering existing and designing updated administrative processes in government, optimized using modern information and communication technologies aimed at electronic interaction and teamwork, openness and transparency for citizens.

Introduction of automated data exchange between the information and telecommunication systems of the authorities will allow to increase the efficiency of work of the authorities by reducing the time of obtaining the necessary data, improving the quality and relevance of the processed data, eliminating multiple data collection and duplication in different information systems, improving the availability of information resources and their systematization.